FAQ
Answers for setup, location, and plans
Common questions about the theme embed, country detection, Free limits, and storefront behavior.
Why aren’t my rules working on the storefront?
Confirm GeoCart ATC Control is enabled and saved under App embeds. Hard-refresh the product page. Make sure the Product Group is active and the product is assigned.
Do I need to edit theme Liquid?
No. GeoCart uses a Theme App Embed. Enable it under Customize → App embeds.
How does GeoCart detect country and state?
It uses Shopify localization where available, with app proxy geo hints as a fallback. For testing, append ?geocart_country=IN&geocart_state=MH to a product URL.
Why don’t I need to add every blocked country?
Use Country Availability: Only Selected or Exclude Selected. Example: Only India means USA/UK are unavailable automatically. Then add state restrictions only for India.
What’s the difference between Hide, Selector, and Availability?
Hide removes Add to Cart. Selector disables ATC until the shopper picks an allowed state. Availability shows a status message without a picker.
What are Free plan limits?
Free includes 1 product group, 2 location rules, and 50 products. State targeting, collections, and custom messages require Starter or higher. See Pricing.
Does hiding Add to Cart block all purchases?
No. It is a storefront UX control. Shoppers may still reach checkout through other paths. Do not present GeoCart as a hard legal or payment block.
Where do I get support?
Email [email protected] or visit the Support page.